Travel Agents cannot exchange or refund tickets issued by Amtrak. However, eTickets that have been produced through their booking tool can be.

PNR changes cannot be made via the RailAgent or Rail Europe sites. Please use the appropriate site to cancel the current booking and make a new reservation.

eTickets purchased through the RailAgent or Rail Europe sites can be canceled in the respective sites. Please use the appropriate site to cancel the current booking. If a cancellation fee applies, the appropriate fee will be applied.