Updated: November 15, 2020
PLEASE READ AMTRAK’S MUTUAL AGREEMENT TO ARBITRATE CAREFULLY. IT AFFECTS HOW DISPUTES ARE RESOLVED.
Except for the Mutual Agreement to Arbitrate, we reserve the right at any time to:
- Change the Site, including eliminating or discontinuing any content on or feature of the Site; or
- Change any fees or charges for use of the Site.
Your continued use of the Site following such changes will be deemed your acceptance of such changes.
Materials, Ownership and Restrictions on Use
You may execute a single copy of any software available for downloading on the Site (“Software”). If you download Software from the Site, such Software is licensed on a limited basis to you by us or the owner of such Software. Title to the Software is not transferred to you. You own the medium on which the Software is recorded, but we retain all right, title and interest in and to the Software, and all intellectual property rights therein. You may not re-sell, decompile, reverse engineer, disassemble or otherwise reduce the Software to a human-perceivable form, or transfer the Software to any third party.
As part of the registration or membership process, you will be asked to select a username and password. We may refuse to grant you a username that impersonates someone else, is or may be illegal, is or may be protected by trademark or other proprietary rights law, is vulgar or otherwise offensive, or may cause confusion, as determined by us in our sole discretion. You will be responsible for the confidentiality and use of your username and password and agree not to transfer or resell your use of or access to the Site to any third party. If you have reason to believe that your account with us is no longer secure, you must promptly change your password and immediately notify us of the problem by clicking on the link marked Contact Us on the Amtrak.com home page. You are entirely responsible for maintaining the confidentiality of your username and password and for any and all activities (including purchases, as applicable) that are conducted through your account.
If you register to become an Amtrak Guest Rewards member, in addition to the foregoing, you agree to comply with the Amtrak Guest Rewards Program Terms and Conditions.
Code of Conduct
While using the Site, Materials and/or Software, you agree not to:
- Restrict or inhibit any other visitor or member from using the Site, including, without limitation, by means of “hacking” or defacing any portion of the Site;
- Use the Site, Materials or Software for any unlawful purpose;
- Express or imply that any statements you make are endorsed by us, without our prior written consent;
- Transmit (a) any content or information that, in our sole judgment, is unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene or otherwise objectionable, or infringes our or any third party’s intellectual property or other rights; (b) any material, non-public information about companies without the authorization to do so; (c) any trade secret of any third party; or (d) any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities or other unsolicited commercial communication (except as otherwise expressly permitted by us).
- Engage in spamming or flooding;
- Transmit any software or other materials that contain any viruses, worms, trojan horses, defects, date bombs, time bombs or other items of a destructive nature;
- Modify, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any portion of the Site, Materials or Software;
- Remove any copyright, trademark or other proprietary rights notices contained in the Site, Materials or Software;
- “Frame” or “mirror” any part of the Site without our prior written authorization;
- Link to any page of or content on the Site other than the URL located at http://www.amtrak.com/;
- Use any robot, spider, site search/retrieval application or other manual or automatic device or process to retrieve, index, “data mine” or in any way reproduce or circumvent the navigational structure or presentation of the Site or its contents; or
- Harvest or collect information about Site visitors or members without their express consent.
While using the Site, Materials and/or Software, you agree to comply with all applicable laws, rules and regulations.
You are granted a limited, non-exclusive right to create a hyperlink to the URL located at Amtrak.com provided such link does not portray Amtrak or any of its products and services in a false, misleading, derogatory or otherwise defamatory manner, in Amtrak's sole judgment. You may not use an Amtrak logo or other proprietary graphic or trademark of Amtrak to link to this Site without the express written permission of Amtrak. This limited right may be revoked at any time.
Amtrak makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of sites accessible by hyperlink from this Site, or sites linking to this Site. The linked sites are not under the control of Amtrak and Amtrak is not responsible for the content of any linked site or any link contained in a linked site, or any review, changes or updates to such sites. Amtrak is providing these links to you only as a convenience, and the inclusion of any link does not imply affiliation, endorsement, or adoption by Amtrak of the site or any information contained therein. When leaving the Site, you should be aware that Amtrak's terms and policies no longer govern, and, therefore, you should review the applicable terms and policies, including privacy and data gathering practices, of that site.
If you wish to purchase products or services described on the Site, you will be asked by Amtrak or the third party provider of the product or service to supply certain information applicable to your purchase, including, without limitation, payment and other information. You agree that all information that you provide to Amtrak or such third party provider will be accurate, current and complete. You agree to pay all charges incurred by you or any users of your account and credit card (or other applicable payment method) at the price(s) in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases.
Descriptions or images of, or references to, products or services on the Site do not imply Amtrak's endorsement of such products or services. We reserve the right, without prior notification, to change such descriptions or references, to limit the order quantity on any product or service and/or to refuse service to you. Verification of information applicable to a purchase may be required prior to Amtrak's acceptance of any order. Price and availability of any product or service are subject to change without notice. Current rates for any product or service available through the Site are displayed on the Site.
Claims of Copyright Infringement
The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials hosted by Amtrak infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked. The notice must include the following information:
- Sufficient details to identify the copyrighted work that you believe has been infringed upon.
- The identity of the material that you claim is infringing the copyrighted work listed in item #1 above and information reasonably sufficient to allow Amtrak to locate the material on the Site.
- Information reasonably sufficient to permit Amtrak to contact you.
- A statement that you have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent, or the law.
- A statement that you swear, under penalty of perjury, that the information in the notification is accurate and that you are the copyright or are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
- Your signature.
If you believe in good faith that a notice of copyright infringement has been wrongly filed by Amtrak against you, the DMCA permits you to send Amtrak a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright for details. Notices and counter-notices with respect to the Site should be sent to:
Law Department - DMCA Copyright Claims
National Railroad Passenger Corporation
1 Massachusetts Avenue, NW
Washington, DC 20001
We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that there can be penalties for false claims under the DMCA.
For all communications which are NOT concerning a legal matter, please use our online form to Contact Us.
The trademarks, logos, and service marks displayed on the Site (collectively the “Trademarks”) are the registered and unregistered trademarks of Amtrak, Amtrak’s licensors and suppliers, and others. The Trademarks owned by Amtrak, whether registered or unregistered, may not be used in connection with any product or service that is not Amtrak’s, in any manner that is likely to cause confusion with customers, or in any manner that disparages Amtrak. Nothing contained on the Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark without the express written permission of Amtrak, Amtrak's licensors or suppliers, or the third party owner of any such Trademark. Misuse of any Trademarks is prohibited, and Amtrak will aggressively enforce its intellectual property rights in such Trademarks, including via civil and criminal proceedings.
Acela®, Acela Club®, Acela Express®, Adirondack®, America's Railroad®, Amfleet®, Amtrak®, Amtrak CaliforniaSM, Amtrak Cascades®, AmtrakConnectSM, Amtrak Express®, Amtrak Guest Rewards®, Amtrak RideReserveSM, Amtrak Ski TrainSM, Amtrak Vacations®, Amtrak Wooden RailwayTM, ARRIVE® (magazine, publication), Ask JulieSM, Auto Train®, Blue WaterSM, Break the Travel Quo®, California Zephyr®, Capitol LimitedSM, Cardinal®, Carl Sandburg®, Carolinian®, Cascades®, Choo Choo ChewiesSM (children’s meal offering), City of New Orleans®, ClubAcela®, Coast Starlight®, Cross Country CafeSM, Crescent®, Double Days®, eLIFTSM, Empire Builder®, Empire Service®, Enjoy the Journey®, Ethan Allen Express®, Great American Stations®, Heartland Flyer®, Hiawatha®, Hoosier State®, Illini®, Illinois Zephyr®, JulieSM, Keystone Service®, Lake Shore Limited®, Lincoln Service®, Maple LeafSM, Metroliner®, Metropolitan Lounge®, Missouri River Runner®, My Track to SuccessSM, New York Penn Station®, Northeast RegionalSM, New York By Rail®, Pacific Business classSM, Pacific ParlourSM, Pacific Surfliner®, Palmetto®, Penn Station®, Penn Station New York®, Pennsylvanian®, Pennsylvania Station®, Pere Marquette®, Piedmont®, Quiet CarSM, Quik-TrakSM, Rail 2 RailSM, Saluki®, San Joaquin®, San JoaquinsSM, Saver FaresSM, See where the train can take youSM, Sightseer LoungeSM, Silver Meteor®, Silver Service®, Silver Star®, Ski TrainSM, Southwest Chief®, Sunset Limited®, Superliner®, Surfliner®, Texas Eagle®, Thruway Service ConnectionSM, Trainside CheckSM, Travel Green®, USA RAIL®, USA Rail PassSM, Viewliner®, Vermonter®, Winter Park ExpressSM and Wolverine® are trademarks and service marks of the National Railroad Passenger Corporation.
Rules for Rewards Programs, Sweepstakes and Contests
Any rewards programs, sweepstakes or contests that are accessible through the Site are governed by specific rules. By entering such programs, sweepstakes or contests or participating therein you will become subject to those rules. We urge you to read the applicable rules, which are linked from the particular activity. Additionally, if you enter a sweepstakes or contest co-sponsored by one of our trustworthy business partners, we urge you to read the co-sponsor's privacy policies and practices.
YOU AGREE THAT YOUR USE OF THE SITE SHALL BE AT YOUR SOLE RISK. THE SITE, THE MATERIALS ON THE SITE, ANY PRODUCT OR SERVICE OBTAINED THROUGH THE SITE AND THE SOFTWARE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, AMTRAK AND ITS AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. AMTRAK AND ITS AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS AND AGENTS DO NOT WARRANT THAT YOUR USE OF THE SITE OR THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE, THE SERVER(S) ON WHICH THE SITE IS HOSTED OR SOFTWARE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ACKNOWLEDGE THAT YOU ARE RESPONSIBLE FOR OBTAINING AND MAINTAINING ALL TELEPHONE, COMPUTER HARDWARE AND OTHER EQUIPMENT NEEDED TO ACCESS AND USE THE SITE, AND ALL CHARGES RELATED THERETO. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND THE SOFTWARE AND YOUR RELIANCE THEREON. NO OPINION, ADVICE OR STATEMENT OF AMTRAK OR ITS AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS, AGENTS, MEMBERS OR VISITORS, WHETHER MADE ON THE SITE, IN THE SOFTWARE OR OTHERWISE, SHALL CREATE ANY WARRANTY. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER AMTRAK NOR ANY OF OUR AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS OR SPONSORS, NOR OUR OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, CONSULTANTS, AGENTS OR OTHER REPRESENTATIVES, ARE RESPONSIBLE OR LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, LOSS OF DATA OR LOST PROFITS), UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE AND/OR MATERIALS CONTAINED ON THE SITE, THE SOFTWARE, ANY LINKED SITE OR ANY PRODUCT OR SERVICE PURCHASED THROUGH THE SITE.
YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, MATERIALS, SOFTWARE OR ANY LINKED SITE IS TO STOP USING THE SITE, MATERIALS, SOFTWARE OR LINKED SITE, AS APPLICABLE. AMTRAK'S MAXIMUM LIABILITY FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100). SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Notice for California Users
Under California Civil Code Section 1789.3, California Site users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210. This site is operated by National Railroad Passenger Corporation (Amtrak) at National Railroad Passenger Corporation, 1 Massachusetts Avenue, NW, Washington, DC 20001, (800) USA-RAIL.